GoZupees Adds Native Prometheus/PromQL Support to NexOps — Direct Integration with ISP Monitoring Stacks

LONDON — March 2026 — GoZupees (Silicon Biztech Limited) today announced native Prometheus and PromQL support within NexOps, its AI-powered network automation platform. The integration enables ISPs and telcos to query, alert, and trend on infrastructure metrics directly from their existing monitoring stacks — without migrating data or deploying additional tooling.

Most mid-market ISPs already run Prometheus alongside Zabbix and Grafana. Until now, leveraging that telemetry within an AI-driven operations layer required custom connectors, manual exports, or costly middleware. NexOps now speaks PromQL natively, turning existing monitoring investments into intelligent, automated operational workflows.

Core Capabilities

The Prometheus integration delivers four key capabilities within the NexOps platform:

• PromQL query execution — NexOps agents execute arbitrary PromQL queries against live Prometheus endpoints, retrieving real-time and historical metrics for any monitored target — routers, switches, OLTs, CPE, and service nodes
• Threshold-based alerting — AI-defined and operator-defined thresholds trigger automated workflows when metrics breach acceptable ranges, enabling proactive remediation before customers are impacted
• Capacity trending — Historical metric data feeds NexOps’ capacity planning models, projecting utilisation curves, identifying congestion hotspots, and recommending upgrade timelines with cost estimates
• Grafana dashboard integration — NexOps surfaces contextual Grafana dashboard links within incident workflows, giving engineers one-click access to the visualisations they already trust

Why This Matters for ISPs

ISPs operate heterogeneous monitoring environments built over years. Ripping and replacing is neither practical nor desirable. NexOps’ approach respects existing investments:

• Zero migration required — NexOps connects to Prometheus endpoints as they exist today; no schema changes, no data duplication
• Works alongside Zabbix — ISPs running both Zabbix and Prometheus can unify alerting logic within NexOps without choosing between platforms
• Grafana stays in place — Engineers retain their custom dashboards; NexOps adds intelligence on top rather than replacing the visualisation layer
• Multi-instance support — Large ISPs running multiple Prometheus instances across regions or network tiers can federate queries through a single NexOps interface

How It Works

NexOps’ Prometheus connector authenticates against one or more Prometheus API endpoints and maintains a live metadata catalogue of available metrics, labels, and recording rules. When an AI agent or automated workflow needs metric data, it constructs and executes PromQL queries in real time, processes the response, and feeds the results into its decision engine.

For alerting, NexOps monitors Prometheus Alertmanager webhooks and correlates incoming alerts with network topology, customer impact models, and historical incident patterns — transforming raw alerts into prioritised, contextual incidents with recommended actions.

“ISPs don’t need another monitoring tool. They need their existing tools to be smarter. Native PromQL support means NexOps plugs directly into the metrics infrastructure ISPs have already built — no migration, no middleware, no learning curve. The data is already there. Now it drives automated decisions.”

— Aashi Garg, Co-Founder, GoZupees

Availability

Native Prometheus/PromQL support is available immediately to all NexOps customers on current subscription tiers at no additional cost. Configuration requires a single API endpoint and authentication token per Prometheus instance.

About GoZupees

GoZupees (Silicon Biztech Limited) is a London-based enterprise AI company building agentic AI solutions for telecom, ISP, financial services, and regulated industries. The company’s portfolio spans AI voice agents, network automation (NexOps), service assurance (Vigil), call intelligence, and Bedrock — the first AI-native operating system purpose-built for mid-market ISPs. GoZupees serves Tier-1 UK telcos and enterprise clients, delivering measurable operational cost reductions through AI agents that handle real customer interactions, not demos. For more information, visit gozupees.com.

Media Contact: GoZupees Communications press@gozupees.com