Turn Every Customer Conversation Into Actionable Intelligence
AI-powered analytics that transforms contact center recordings into operational decisions, cost savings, and compliance protection.
Billing calls spiked 42% this week — new fee structure confusion is the primary driver. 67% could be deflected with updated FAQ.
Seven Outcome-Focused Modules
Each module answers a specific business question with evidence, not opinions.
Command Center
Executive Overview
Single-screen weekly/monthly rhythm for leadership. See if you're getting better or worse, and what's driving it.
Billing inquiry calls spiked 42% week-over-week, driven by confusion about new fee structure.
Contact Drivers
Demand Intelligence
Understand why customers are calling and what's emerging before it becomes a crisis.
Operational Efficiency
Waste & Recovery
Quantify where time and money are being wasted: holds, transfers, repeats, and process friction.
Customer Experience
Sentiment & Effort
Track where calls go wrong, what creates friction, and map the emotional journey of every interaction.
Agent Performance
Coaching & Development
Behavior-based scorecards with evidence clips. Know exactly what each agent needs to improve.
Compliance & Risk
Violation Detection
Automated compliance monitoring across 100% of calls. Risk-based review queues with evidence timestamps.
Revenue Intelligence
Churn & Upsell
Detect churn signals, identify missed upsell opportunities, and capture competitive intelligence.
How It Works
From recording to actionable intelligence in five steps.
Ingestion
Connect to your recordings wherever they live
Why Traditional Approaches Fail
You can't improve what you can't measure. And you can't measure what you can only sample.
Manual QA Sampling
- Doesn't scale: doubling coverage means doubling headcount
- Random sampling misses high-risk calls
- Slow feedback loops: patterns identified weeks later
- Inconsistent scoring across analysts
First-Gen Speech Analytics
- Brittle keyword detection misses variations
- High false positive rates without context
- No understanding of causality
- Alerts without prioritization or actions
BI Dashboards
- Shows what happened, not why
- Averages hide problems
- No drill-down to root cause
- Disconnected from evidence
VerSight analyzes 100% of calls.
No sampling. No keywords. Full context understanding with evidence-based insights.
What Makes VerSight Different
100% Coverage
Every call analyzed. No random sampling, no gaps, no missed patterns.
Evidence-Based
Every insight comes with timestamped transcripts and audio clips you can listen to.
Root Cause Analysis
Know exactly what's causing problems — not just that problems exist.
Action-Oriented
What's happening? Why? What should I do? Every module answers all three.
Ready to See Everything Your Data Has Been Hiding?
Join leading contact centers that have transformed from reactive to proactive with VerSight.
Book Your Demo