Resolve 90% of customer calls.
With human in the loop.
Helix-CX is the AI platform behind today's best contact centers. Most calls handled by AI. The ones that need a human get one — with a real-time AI copilot already on screen.
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Watch one customer call.
See the whole platform.
Follow a real conversation through Helix-CX — the same flow we run for ISPs, telcos, retailers, and insurers every day.
Every customer conversation starts the same way.
Someone, somewhere, picks up their phone. They want an answer. The question doesn't wait.
"Why is my bill so high this month?"
Customers can switch channels. The conversation continues anywhere.
Web chat, WhatsApp, voice — same AI, same context, same outcomes. Start a chat at lunch, finish on a call from the car. Helix-CX carries the conversation across.
One AI. Every type of conversation.
Helix-CX isn't a chatbot bolted onto an FAQ. It handles the full range of contact-center work — from a billing dispute to a service outage to a cancellation save.
I see a one-time activation fee of £29 from your Fibre 900 upgrade on the 12th. Want me to walk through the rest of the breakdown?
"Why is my bill higher this month?"
I see a one-time activation fee of £29 from your Fibre 900 upgrade on the 12th. Want me to walk through the rest of the breakdown?
Service was lost in your area at 14:32. An engineer is assigned, ETA 90 minutes. I'll text you 15 minutes before they arrive.
"My internet has been down for two hours."
Service was lost in your area at 14:32. An engineer is assigned, ETA 90 minutes. I'll text you 15 minutes before they arrive.
Order #4172 left our Newark warehouse this morning. Due to arrive Thursday between 4–7pm. Want SMS alerts for delivery?
"Where's the package I ordered Tuesday?"
Order #4172 left our Newark warehouse this morning. Due to arrive Thursday between 4–7pm. Want SMS alerts for delivery?
Done — updated on your account. Should I also update the shipping address for upcoming deliveries?
"I need to update my billing address."
Done — updated on your account. Should I also update the shipping address for upcoming deliveries?
Our Family Plan covers two lines for £45/month with unlimited data — £15 less than your current setup. Want me to start the upgrade?
"What plans do you have for two lines?"
Our Family Plan covers two lines for £45/month with unlimited data — £15 less than your current setup. Want me to start the upgrade?
Sorry to hear that. You've been with us 3 years — there's a loyalty offer that drops your bill 20% for 6 months. Want me to apply it first?
"I want to cancel my subscription."
Sorry to hear that. You've been with us 3 years — there's a loyalty offer that drops your bill 20% for 6 months. Want me to apply it first?
The AI talks to your stack. In real time.
Most voice AI tools read scripts. Helix-CX works with the systems your team already uses — pulling live customer records, opening tickets, booking engineers, processing payments. Plug into your CRM, billing, ticketing, telecom — over a hundred integrations out of the box.
+ 100 more integrations. Browse all →
When a human is needed, the AI copilot assists in the background.
On the small share of calls that need a human, AI copilot is already on the agent's screen — pulling from the same systems it was already working with. Customer history, next best answer, upsell, compliance flag — surfaced in real time, while the call is still happening.
Every past interaction, every order, every complaint — on the same screen. No tab-switching, no asking the customer to repeat themselves.
Insights derived from every call. 100% of conversations analysed.
QA teams sample 2%. Helix-CX reads every single conversation — voice, chat, email — and turns each one into structured signal. Transfer patterns, silence, sentiment, talk-listen balance, escalation reasons — all captured automatically.
Transfer patterns, silence, talk-listen balance, AI-to-human handoffs — operational health on every call.
Insights for the people who run the business.
Every call rolled up into the view your VP of Operations, your CFO, and your board actually look at. ARR at risk this week, churn risk by account, competitor mentions, product demand — all surfaced automatically, ranked by business impact.
What to act on this week — ranked by ARR at risk, regulatory exposure, and £ savings opportunity.
Every conversation makes the next one better.
Insights don't sit in a dashboard — they flow back into the system. The AI's knowledge base updates from real customer questions. Coaching plans regenerate weekly from each agent's actual calls. Compliance gaps get closed before they're audit findings. Your agents — human and AI — get measurably better, week over week.
Per-agent coaching plans generated from their real calls — empathy, listening, compliance, product knowledge. No spreadsheets, no guesswork.
Ready to see Helix-CX in action?
Book a 30-minute walkthrough with our team, or watch a quick demo video — whichever works for you.
Ready to see Helix-CX in action?
Book a 30-minute walkthrough with our team, or watch a quick demo video — whichever works for you.
We are the Customer Experience AI Company.
We bridge the AI divide for contact centers. We combine the ease of Consumer AI — simplicity, personalization, seamlessness — with the scale, security, and control that regulated enterprises demand.
One platform, three surfaces, one outcome: every customer conversation, resolved.
VoiceAI Agents
Automate calls end-to-end, or intelligently route so every conversation finds the right outcome.
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ChatAI Agents
Authenticate users, resolve issues, and deliver seamless support on webchat and WhatsApp.
EmailAI Agents
Automatically respond to emails, process requests, and take actions — all in seconds.
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Connect with Your Tools
Drag and drop any integration to see how GoZupees AI agents work seamlessly with your existing tech stack.Tap any integration to see how GoZupees AI agents work with your existing tech stack.
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Integration Details
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Simplify workflow with
a unified inbox
Deep Integration with Your OSS/BSS & Support Stack
GoZupees AI doesn't just chat or talk. It connects directly to your billing, provisioning, and CRM systems to execute complex workflows autonomously.
Live network intelligence
Your AI agents tap directly into your OSS/BSS stack, pulling real-time data from billing systems, service provisioning tools, and network monitoring platforms instantly.
Autonomous task execution
From plan upgrades to address changes, your agents complete tasks end-to-end—updating CRM records, triggering provisioning workflows, and confirming with customers automatically.
Multi-model flexibility
Switch between leading AI models to find the perfect balance of speed, accuracy, and cost for your telco operations.
Intelligent handoffs
Define escalation rules in plain English—your agents know exactly when to loop in your human support team.
Operational insights
Track resolution rates, call topics, and customer sentiment with real-time dashboards built for telco KPIs.
Native-Level Fluency in 100+ Languages
Remove language barriers with AI that adapts not just to language, but to accent, dialect, and regional emotion - ensuring every customer feels understood.
Matt
MaleAmerican
Natural & ChattyChloe
FemaleBritish
ProfessionalSylvie
FemaleFrench
Warm & ElegantMaya
FemaleAfrican American
ExpressiveIan
MaleAustralian
FriendlySofia
FemaleSpanish
CheerfulSo Human, Customers Forget It's AI.
Don't take our word for it. Listen to real, unscripted moments where broadband subscribers interact with our agents.
"Even though I chose not to upgrade in the end, Alex clearly walked me through my options and made it simple to manage everything from my phone."
"Mary quickly figured out the whole office was affected, checked the network logs, and escalated it to engineering. It's reassuring knowing someone's keeping an eye on our connection."
"Kaylee helped me verify the fibre signal, walked me through every check, and then handled the escalation when the line still wouldn't reach the internet. Made a tricky install feel under control."
SOC 2 Type II & GDPR Compliant Infrastructure
Built for regulated industries. GoZupees isolates your environment so your data is encrypted, sovereign, and never used to train public AI models.
Zero-Training Policy
Your customer interactions are strictly siloed. We never use your proprietary data to train foundational models (like GPT-4) or share it with third parties.
End-to-End Encryption
All data is protected by AES-256 encryption at rest and TLS 1.3 in transit, ensuring military-grade security for sensitive PII.
Scoped API Permissions
You control the AI's reach. Use granular Role-Based Access Control (RBAC) to ensure the agent only accesses the specific datasets you authorize.
Scale Support Capacity 10x Without Adding Headcount
Stop burning cash on queue times. GoZupees resolves Tier-1 inquiries instantly, giving you the operational efficiency of a team ten times your size.
Book a DemoMore Interactions Handled
Following AI Implementation
Decrease in Handle Time
Reduction of Inbound Calls
AI Agent Availability
Faster Ticket Closure
From Kickoff to Live Calls
in 48 Hours.
With GoZupees, your customers can effortlessly find answers, resolve issues, and take meaningful actions through seamless and engaging AI-driven conversations.
Ready to Automate Your Support Stack?
Schedule a consultation with our solutions engineer. We'll build a custom roadmap for your specific infrastructure—no strings attached.
What's included:
Perfect for high-volume teams handling 10k+ interactions/mo.
Book a DemoNo credit card required. SOC 2 Compliant.