GoZupees Launches NexOps — AI-Native Network Automation Platform for Telecom Operations

LONDON — October 2025 — GoZupees (Silicon Biztech Limited) today announced the launch of NexOps, its AI-native network automation platform purpose-built for telecom and ISP operations. NexOps brings together workflow bots, order decomposition, VNF lifecycle management, proactive remediation, and multi-channel notification capabilities under a standalone product identity — delivering the operational automation that network teams have been assembling piecemeal from legacy tools and custom scripts.

The Network Operations Gap

Telecom and ISP operations teams face a persistent challenge: the gap between what their networks can do and how quickly they can act on that capability. Service turn-up takes weeks or months. Fault resolution depends on engineers manually correlating alarms. Order fulfilment requires human orchestration across multiple systems. And customer communication during outages is reactive, inconsistent, and labour-intensive.

NexOps closes that gap with AI-native automation designed specifically for network operations.

Platform Capabilities

NexOps delivers five core automation modules:

Workflow Bots

• Configurable automation bots that execute multi-step operational workflows across network elements, OSS/BSS systems, and third-party platforms
• Supports provisioning, configuration changes, capacity checks, and service validation
• Visual workflow builder for operations teams to create and modify automations without engineering involvement

Order Decomposition

• Intelligent decomposition of complex service orders into individual network tasks
• Automated dependency mapping ensures tasks execute in the correct sequence
• Integration with existing order management and inventory systems via standard APIs
• Handles multi-technology orders spanning fibre, copper, wireless, and VNF-based services

VNF Lifecycle Management

• End-to-end management of Virtual Network Function (VNF) instances — from instantiation through scaling, healing, and termination
• Automated health monitoring with self-healing triggers
• Capacity-aware placement and scaling decisions
• Integration with NFV orchestrators and cloud infrastructure platforms

Proactive Remediation

• AI-driven correlation of network alarms and performance data to identify emerging issues before they impact customers
• Automated remediation playbooks executed without human intervention for known fault patterns
• Escalation to human engineers for novel or high-severity incidents, with full context and recommended actions
• Continuous learning from remediation outcomes to improve future accuracy

Notification Bots

• Multi-channel customer and internal communication during network events:
  • WhatsApp
  • Telegram
  • SMS
  • Email
• Automated outage notifications with estimated resolution times
• Proactive maintenance window communications
• Real-time status updates as incidents progress through resolution stages

Measured Results

Early NexOps deployments have delivered transformative operational improvements:

• Service Turn-Up — Reduced from months to 2 weeks, with automated provisioning and validation replacing manual engineering workflows
• Mean Time to Repair (MTTR) — Significantly reduced through proactive fault detection and automated remediation, with engineers engaged only for complex or novel incidents
• Call Volume Reduction — 36% reduction in inbound support calls through proactive multi-channel notifications that keep customers informed before they need to call

“Network operations has been held back by the same manual processes for twenty years. Engineers still correlate alarms by eye. Orders still queue for human orchestration. Customers still call in because no one told them about the outage. NexOps automates all of it. Service turn-up that took months now takes two weeks. Faults that required manual triage now self-heal. And customers get a WhatsApp message before they even notice the problem.”

— Sandeep Bansal, Co-Founder, GoZupees

Architecture and Integration

NexOps is built on a modular, API-first architecture that integrates with existing telecom and ISP infrastructure:

• OSS/BSS Integration — Standard connectors for common telecom operations and business support systems
• Network Element Management — SNMP, NETCONF, and REST-based interfaces for direct network element interaction
• Cloud-Native Deployment — Runs on AWS, with support for hybrid deployments where network proximity is required
• Multi-Tenant Support — Single platform instance serving multiple operational domains or business units with full data isolation

Availability

NexOps is available immediately for UK telecom operators and ISPs. The platform supports phased deployment, allowing operations teams to automate specific workflow categories before expanding to full-scope network automation. Organisations can contact the GoZupees enterprise team to schedule a technical assessment.

About GoZupees

GoZupees (Silicon Biztech Limited) is a London-based enterprise AI company building agentic AI solutions for telecom, ISP, financial services, and regulated industries. The company’s portfolio spans AI voice agents, network automation (NexOps), service assurance (Vigil), call intelligence, and Bedrock — the first AI-native operating system purpose-built for mid-market ISPs. GoZupees serves Tier-1 UK telcos and enterprise clients, delivering measurable operational cost reductions through AI agents that handle real customer interactions, not demos. For more information, visit gozupees.com.

Media Contact: GoZupees Communications press@gozupees.com