Outage Handler
Proactively notify customers during outages. Deflect inbound calls by providing instant status. Keep everyone informed from detection to resolution.
See it in action
Watch how the Outage Handler handles a real conversation — identifying intent, retrieving information, and resolving the issue without human intervention.
Outage Handler
My internet isn't working. Is there a problem in my area?
How It Works
A proven workflow that handles inquiries from start to resolution.
Outage Detection
NMS integration or manual trigger alerts Verset to network issues.
Impact Mapping
Identify all affected customers using network topology.
Proactive Notification
Send immediate alerts before customers call — with ETA.
Inbound Handling
Recognize affected callers and provide status without troubleshooting.
Status Updates
Send progress updates during extended outages.
Resolution Alert
Notify all customers when service is restored.
Features & Benefits
Notify affected customers before they call. The moment an outage is detected, SMS/WhatsApp alerts go out with current ETA and assurance that you're working on it.
Real Results
What Our Customers Say
"During our last major outage, we would have had 500+ calls. Instead, the Outage Handler proactively notified customers and handled inquiries automatically. We had less than 50 calls."
Integrations
Connects to the tools you already use.
Frequently Asked Questions
Ready to see the Outage Handler in action?
Book a personalized demo and see how it transforms your operations.