Engineer Buddy
On-demand technical support for field technicians. Get instant guidance, run remote diagnostics, and resolve issues on the first visit — no waiting on hold for the office.
See it in action
Watch how the Engineer Buddy handles a real conversation — identifying intent, retrieving information, and resolving the issue without human intervention.
Engineer Buddy
Hey, I'm on job 45821. ONT showing solid green power but PON light is blinking, won't sync.
How It Works
A proven workflow that handles inquiries from start to resolution.
Context Gathering
Technician provides job ticket ID; agent pulls full job and customer context.
Problem Description
Technician describes the issue; agent understands equipment and symptoms.
Diagnostic Guidance
Agent provides step-by-step troubleshooting appropriate to the situation.
Remote Actions
Agent checks provisioning, signal levels, and can activate ports remotely.
Resolution or Escalation
Issue resolved on-site, or proper escalation with full documentation.
Job Documentation
Notes automatically added to job ticket for future reference.
Features & Benefits
Step-by-step guidance for configuring any equipment model — ONTs, routers, CPE devices. Includes default credentials, firmware notes, and compatibility info.
Real Results
What Our Customers Say
"Before Engineer Buddy, new techs would call me 10 times a day. Now they handle most issues themselves, and I can focus on the complex stuff."
Integrations
Connects to the tools you already use.
Frequently Asked Questions
Ready to see the Engineer Buddy in action?
Book a personalized demo and see how it transforms your operations.