AI Voice Agents for Telecommunications
Supporting fibre networks, student broadband, and business connectivity across the UK with intelligent automation
Common Challenges We Help Solve
Telecommunications companies face unique pressures to scale fast, reduce costs, and maintain service quality
High Call Volume
Support teams overwhelmed with basic inquiries about connections, plans, and technical issues.
Impact: Long wait times, frustrated customers, increased operational costs
Missed Appointments
Installation and repair appointments poorly managed, leading to confused customers and wasted resources.
Impact: Revenue loss, customer churn, operational inefficiency
Onboarding Complexity
New customer setup for fibre, student broadband, and business services requires extensive manual support.
Impact: Delayed activations, poor first impressions, higher support costs
Service Outage Management
During network issues, customers flood support lines seeking updates and resolution timelines.
Impact: System overload, inconsistent messaging, reputation damage
How We Transform Your Operations
AI agents that work like real team members, handling everyday operations with precision and intelligence
Automated Tier 1 Support
AI agents handle connection troubleshooting, password resets, plan queries, and basic technical issues without human intervention.
- Reduce support tickets by 70%
- Instant resolution for common issues
- Free up human agents for complex problems
Smart Customer Onboarding
Guide new customers through service activation, explain plans, and handle setup questions for residential and student accommodation.
- Faster activation times
- Reduced setup confusion
- Improved first-day experience
Intelligent Appointment Management
Connect with your scheduling systems to book, modify, and confirm engineer visits for installations and repairs.
- Reduce no-shows by 45%
- Optimize engineer schedules
- Real-time availability updates
Proactive Outage Communication
Automatically detect service issues and proactively notify affected customers with updates and resolution timelines.
- Reduce complaint calls by 60%
- Maintain customer trust
- Consistent messaging across channels
Internal Team Assistant
Provide your helpdesk and field teams with instant access to technical procedures, system information, and troubleshooting guides.
- Faster issue resolution
- Consistent support quality
- Reduced training time
Data-Driven Insights
Transform support interactions into actionable business intelligence about service quality, customer needs, and operational efficiency.
- Identify service improvement areas
- Predict customer churn
- Optimize resource allocation
TechSupport Pro
Telecommunications Support Specialist
Your intelligent telecommunications assistant handling customer support, technical troubleshooting, and service inquiries across fibre networks, broadband services, and connectivity solutions.
Performance Metrics
Jane
Telecom Specialist
GoZupees Telecom
Hi! I'm Jane, your AI telecommunications assistant. I help with connectivity support, service activation, and technical troubleshooting. I'm trained in Ofcom protocols and GDPR compliance.
Who We Work With
Supporting companies building the UK's digital infrastructure at scale
Fibre Network Providers
Support rapid expansion with AI agents that handle customer inquiries, installation coordination, and service activation for new fibre rollouts.
Examples:
- • CityFibre network expansion
- • Hyperoptic building rollouts
- • Local fibre cooperatives
Student Accommodation ISPs
Manage high-volume, seasonal onboarding for student housing with automated setup guidance and 24/7 technical support.
Examples:
- • University residence halls
- • Private student accommodation
- • Campus connectivity providers
Business Connectivity Specialists
Provide enterprise customers with dedicated support for leased lines, managed services, and complex network configurations.
Examples:
- • Dedicated internet access
- • MPLS networks
- • Cloud connectivity solutions
Challenger ISPs
Compete with larger providers by offering superior customer experience through intelligent, always-available support.
Examples:
- • Regional broadband providers
- • Community fibre initiatives
- • Alternative network operators
Why Work With Us
We understand UK telecommunications and deliver practical AI solutions that work
UK Telecom Expertise
Deep understanding of UK telecommunications landscape, from Openreach infrastructure to alternative network regulations.
- Ofcom compliance knowledge
- UK-specific technical standards
- Local market understanding
Rapid Integration
Quick setup using your existing CRM, ticketing systems, and customer databases with minimal technical overhead.
- API-first approach
- Existing system integration
- Minimal disruption deployment
Enterprise Security
Bank-grade security with UK data residency, GDPR compliance, and telecommunications industry-specific privacy controls.
- UK data centres only
- End-to-end encryption
- Regulatory compliance built-in
Natural Conversations
Voice agents that understand telecom terminology and speak like experienced technical support representatives.
- Industry-specific training
- Technical vocabulary mastery
- Professional communication style
Ready to Transform Your Telecom Operations?
See how AI agents can handle your customer support, reduce costs, and improve service quality. We'll show you a live demo using your own content.
Industry Insights & Resources
Stay ahead with the latest trends in telecommunications AI and automation