Every new feature, agent capability, and platform improvement — as it ships. Filter by product, or subscribe to get it in your inbox.
Subscribe to updatesVersaTalk now recovers from mid-sentence interruptions in under 300ms, so callers can talk over the agent the way they would with a person — no awkward pauses, no talking past each other.
Learn moreEvery channel a customer touches now rolls up into a single Helix-CX timeline, so your team always has the full context — no matter where the conversation started.
Learn moreVerSight now ranks the highest-impact issues across your conversations and tells you what to fix first — turning analytics into a prioritised action list.
Learn moreOur AI front desk now includes V.A.L, a receptionist tuned for veterinary clinics — booking appointments, triaging urgency, and answering the calls your front desk can't always reach.
Learn moreBeyond whispering answers, VerSense now nudges your human agents toward the next-best action mid-call, based on what's working across thousands of similar conversations.
Learn moreOur voice agents already speak 100+ languages. This release adds regional accent and dialect tuning so agents sound local, not generic.
Learn moreVersaTalk can now take a payment and book an appointment inside a single call — securely, with the right backend integrations, and without handing off to a human.
Learn moreSet a daily spend ceiling and watch usage in real time. When you approach the limit, agents gracefully scale back instead of running up a surprise bill.
Learn moreNo updates in this category yet — check back soon.
Get the product updates that matter, delivered when they ship — no noise.
Subscribe to updates