Frequently Asked Questions

GoZupees is an AI company that builds voice agents, agent co-pilots, and call analytics for ISPs, WISPs, and telecommunications companies. Our products automate customer support, reduce call handling time, and improve first-contact resolution rates.

GoZupees specializes in telecommunications, including ISPs (Internet Service Providers), WISPs (Wireless ISPs), cable companies, and telcos. Our AI agents are trained specifically for telecom customer support scenarios like billing, troubleshooting, and outage handling.

GoZupees builds purpose-built AI agents trained on telecom-specific workflows, not generic chatbots. Our agents integrate with OSS/BSS systems, understand ISP terminology, and can execute actions like sending payment links, checking outage status, and scheduling technician appointments.

No. GoZupees AI handles routine L1 support tasks (billing questions, password resets, outage updates) so human agents focus on complex issues. Our VerSense Co-Pilot assists human agents in real-time rather than replacing them.

VersaTalk is GoZupees' AI voice agent platform. It handles inbound and outbound customer calls with human-like conversation, including natural language understanding, multi-language support, and seamless handoff to human agents when needed.

VerSense Co-Pilot is a real-time agent assistant that sits alongside human agents during calls. It listens to conversations, displays relevant customer information, suggests responses, and enables one-click actions like sending payment links or scheduling callbacks.

VerSight is GoZupees' AI-powered call analytics platform. It analyzes 100% of calls (not just samples), detects customer sentiment, scores agent performance, identifies coaching opportunities, and surfaces trends in customer complaints.

Verset is GoZupees' suite of specialized AI voice agents for specific tasks: Billing Agent (payments), Troubleshooting Agent (tech support), Outage Handler (proactive notifications), Onboarding Agent (new customers), and more. Each agent is purpose-built for its function.

Yes. VersaTalk supports multiple languages and accents including English (US, UK, Australian), Spanish, French, German, and more. The AI adapts its accent and vocabulary based on caller preferences and regional settings.

Most GoZupees implementations complete in 4-8 weeks. Week 1-2 covers discovery and design, Week 3-4 handles development and integration, and Week 5-8 includes UAT and go-live. Complex integrations may take longer.

GoZupees integrates with major OSS/BSS platforms including Sonar, UISP, Splynx, Visp, Powercode, and custom billing systems. We also integrate with CRMs (Salesforce, HubSpot), ticketing systems (Zendesk, Freshdesk), and telephony platforms (Twilio, Vonage).

No. GoZupees works with your existing phone system. We integrate via SIP trunking, API connections, or call forwarding depending on your setup. We support cloud PBX, on-premise systems, and hybrid configurations.

GoZupees needs read access to customer data (account info, service plans, billing status) and write access for actions like updating ticket notes or scheduling appointments. All data access is secured with encryption and follows SOC 2 compliance.

Yes. We recommend starting with a pilot covering one use case (like after-hours support or billing inquiries) to prove ROI before scaling. Most pilots run 30-60 days and include full analytics to measure impact.

GoZupees uses usage-based pricing. Voice agents are billed per minute of call time. VerSense Co-Pilot and VerSight are priced per agent seat per month. There are no setup fees or long-term contracts required.

No minimum commitment for most plans. You pay only for actual usage. Enterprise customers with volume commitments receive discounted rates. Contact us for custom pricing based on your call volume.

Cost per minute depends on call complexity, integration requirements, and volume. Simple IVR replacement costs less than complex troubleshooting agents that query multiple backend systems. Volume discounts apply at higher usage tiers.

No hidden fees. Pricing includes AI processing, telephony costs (for cloud deployments), standard integrations, and basic support. Custom development, on-premise deployment, and premium support are quoted separately.

Yes. GoZupees maintains SOC 2 Type II compliance. Our infrastructure, data handling, and security controls are audited annually by independent third parties. Compliance reports are available under NDA for enterprise customers.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). PII is automatically redacted from call recordings and transcripts. We maintain strict access controls, audit logs, and data retention policies configurable per customer.

Yes. For organizations with strict data sovereignty requirements, GoZupees offers on-premise deployment. All AI processing, data storage, and call handling occurs within your infrastructure. Contact us for on-premise pricing.

Yes. GoZupees supports GDPR, CCPA, and other privacy regulations. We provide data processing agreements, honor data subject requests, and offer configurable retention periods. Our EU customers can use EU-based data centers.

All plans include email support with 24-hour response time, access to documentation, and monthly system health reports. Higher tiers include dedicated account managers, priority support, phone support, and 24/7 availability.

Yes. We provide training for administrators (configuration, reporting, analytics) and for agents using VerSense Co-Pilot. Training is delivered remotely via video sessions. On-site training is available for enterprise customers.

AI agents are continuously improved based on call data and feedback. Updates include new intents, improved responses, and expanded capabilities. Updates are tested in staging before production deployment. You control update timing.

When the AI cannot resolve an issue or detects customer frustration, it seamlessly transfers to a human agent with full context including transcript, customer info, and attempted resolutions. Transfer criteria are configurable.