Meet Maya
MTVH's 24/7 Resident Support Assistant
Maya handles repairs, heating issues, complaints, and welfare support around the clock. Your residents' friendly first point of contact for everything they need.
Maya
MTVH Resident Support Assistant
What Maya Can Help With:
- Repairs & maintenance requests
- Heating & gas emergencies
- Anti-social behaviour reporting
- Complaints & tenancy queries
- Welfare & safeguarding support
What Maya Handles for MTVH
Maya manages the full spectrum of resident support needs, from emergency repairs to welfare concerns - ensuring every resident gets the right help at the right time.
Repairs & Maintenance
Handles repair requests, emergency assessments, and maintenance scheduling
- Emergency vs routine repair classification
- DIY guidance and troubleshooting tips
- Automatic repair ticket creation
- Damp/mould survey requests
- Contractor scheduling coordination
Heating & Gas Issues
Manages heating systems, gas safety, and emergency escalation
- Gas safety checks and protocols
- Boiler reset guidance
- Engineer appointment booking
- Emergency gas leak escalation
- Heating system diagnostics
Anti-Social Behaviour
Records incidents, assesses risk levels, and manages case prioritization
- Incident recording and documentation
- Risk assessment and priority tagging
- Evidence collection guidance
- Case management integration
- Escalation to appropriate teams
Complaints & Tenancy
Handles formal complaints, tenancy queries, and policy explanations
- Stage 1 complaint processing
- Tenancy agreement explanations
- Policy clarifications
- Documentation requests
- Appeals process guidance
Welfare & Safeguarding
Provides welfare support, emergency signposting, and safeguarding alerts
- Urgency assessment protocols
- Emergency service signposting
- Safeguarding team alerts
- Support referral coordination
- Crisis intervention guidance
Accessibility Support
Arranges accessibility services and support accommodations
- Interpreter service booking
- Large-print material requests
- Accessibility adjustment coordination
- Support service referrals
- Communication preference setup
Seamless Integrations
Maya connects with your existing property management systems and tools, ensuring smooth operations and data consistency.
Property Management
Direct integration with housing management systems
Communication
Multi-channel messaging and notifications
Appointment Systems
Real-time availability and scheduling
Support Services
Ticket management and case tracking
Transparent Pricing
Choose the plan that fits your housing provider's needs. All plans include setup, training, and ongoing support.
Starter
Perfect for small housing associations
- Core Voice AI
- Minutes Included2,000
- Inbound Call Handling
- Outbound Calling
- Real-time Conversation
- Voice QualityStandard
- Natural Language ProcessingBasic
- Conversation MemorySession Only
- Multi-turn Conversations
- Interruption Handling
- GDPR Compliance
- UK Data Residency
Professional
Ideal for growing housing providers
- Core Voice AI
- Minutes Included5,000
- Inbound Call Handling
- Outbound Calling
- Real-time Conversation
- Voice QualityHigh Quality
- Natural Language ProcessingAdvanced
- Conversation Memory28 days
- Multi-turn Conversations
- Interruption Handling
- GDPR Compliance
- UK Data Residency
Enterprise
For large housing operations
- Core Voice AI
- Minutes Included12,000
- Inbound Call Handling
- Outbound Calling
- Real-time Conversation
- Voice QualityPremium
- Natural Language ProcessingCustom Trained
- Conversation MemoryUnlimited
- Multi-turn Conversations
- Interruption Handling
- GDPR Compliance
- UK Data Residency
Complete Property Management Suite
Maya is part of our comprehensive AI agent ecosystem designed specifically for housing providers.
Rent Collection Agent
Handles payment reminders, arrears management, and payment plan negotiations with empathy.
- Payment reminders
- Arrears discussions
- Payment plan setup
- Financial support referrals
Tenancy Management Agent
Manages tenancy changes, transfers, and succession applications with comprehensive support.
- Transfer applications
- Succession queries
- Tenancy variations
- Documentation guidance
Community Liaison Agent
Facilitates community events, neighbor mediation, and resident engagement initiatives.
- Event coordination
- Mediation support
- Community feedback
- Engagement surveys
Maintenance Coordinator Agent
Manages planned maintenance schedules, contractor coordination, and resident notifications.
- Maintenance scheduling
- Contractor liaison
- Resident notifications
- Progress updates
Ready to Transform MTVH's Resident Support?
See how Maya can revolutionize your resident experience while reducing staff workload and improving response times.